Shipping policy
Delivery to Germany, Austria, Netherlands, Belgium, Luxembourg, France, Denmark and Poland
Please note that the goods can only be shipped to Germany, Austria, Netherlands, Belgium, Luxembourg, France, Denmark and Poland.
The one-off shipping costs (per delivery) are always based on the item with the highest shipping costs, regardless of the order quantity. You will not incur any service or packaging costs or processing fees.
Example: If you order several items, the individual types of packaging within a shopping cart will not be counted together, but only one type of packaging - the largest - will be charged.
Delivery times
The delivery time as described for the article applies to deliveries within Germany. For deliveries abroad, the delivery time may be extended accordingly.
Information on calculating the delivery date
The deadline for delivery begins with payment in advance / by bank transfer on the day after the payment order is issued to the transferring credit institution. For other payment methods, the delivery period begins on the day after the contract is concluded and ends at the end of the last day of the agreed period. If the last day falls on a Saturday, Sunday or a nationally recognized public holiday at the delivery location, delivery will take place on the next working day.
Payment methods
The payment methods available for your order will be displayed in the checkout.
The payment methods actually available may vary depending on the delivery country, shopping cart and checkout.
No service & packaging costs or processing fees
We act fairly & transparently - there are no hidden service & packaging costs or processing fees for you. You do not pay anything extra for processing your order or for the self-collection service. You will also not be charged any additional fees for any packaging material that may be required for shipping.
Delivery and shipping costs at a glance
Depending on where you live and the type of shipping or packaging required, delivery and shipping costs may apply.
1) The shipping costs stated include sales tax.
2) Delivery takes place curbside, depending on the type and quantity of items ordered. Depending on the scope of delivery, the unloading point must be accessible to appropriate trucks and accessible throughout with a pallet truck. The transport route must be accessible/accessible throughout with the transported goods. Please make sure that the delivery address can be reached by parcel services or freight forwarders and that an authorized person can receive the goods.
For delivery coordination, please provide your telephone number and contact person when ordering. A missing telephone number can lead to delivery delays and additional costs.
If there are any changes to your ability to accept the ordered goods, please let us know immediately to avoid unnecessary storage and transport costs.
Corresponding excerpt from the general terms and conditions (GTC):
§ 4 Prices and payment conditions
4.1 If this is stated in the Unless otherwise stated in the seller's product description, the prices stated are total prices that include statutory sales tax. Any additional delivery and shipping costs that may arise will be stated separately in the respective product description.
4.2 The payment option(s) will be communicated to the customer in the seller's online shop.
4.3 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.
§ 5 Delivery and shipping conditions
5.1 If the seller offers to ship the goods, delivery will take place within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive. Deviating from this, if the PayPal payment method is selected, the delivery address provided by the customer with PayPal at the time of payment is decisive.
5.2 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the shipping costs if the customer effectively exercises his right of cancellation. If the customer effectively exercises the right of cancellation, the provisions set out in the seller's cancellation policy apply to the return costs.
5.3 If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold is transferred to the customer as soon as the seller has delivered the item to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold is generally only transferred when the goods are handed over to the customer or a person authorized to receive them. Deviating from this, the risk of accidental loss and accidental deterioration of the goods sold, even for consumers, passes to the customer as soon as the seller has delivered the item to the freight forwarder, the freight carrier or the person or institution otherwise designated to carry out the shipment, if the customer commissions the freight forwarder, the freight carrier or the other person or institution designated to carry out the shipment to carry out the execution and the seller does not name this person or institution to the customer beforehand hat.
5.4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the non-delivery is not the fault of the seller and the seller has concluded a specific cover transaction with the supplier with due care. The seller will make all reasonable efforts to procure the goods. In the event of unavailability or only partial availability of the goods, the customer will be informed immediately and the consideration will be reimbursed immediately.
5.5 If the seller offers the goods for collection, the customer can collect the ordered goods within the business hours specified by the seller at the address specified by the seller. In this case no shipping costs will be charged.