Refund policy

A. Cancellation policy

Introduction

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity:

Right of cancellation

You have the right to withdraw within fourteen days without giving reasons to revoke this contract.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.

To exercise your right of cancellation, you must contact us (Treos GmbH, Landsberger Str. 98 a, 45219 Essen, Germany, Tel.: +49 (0) 2054 9367744, Fax: +49 (0) 2054 8753689, Email: info@erlebedasbad.de) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

You can also exercise your right of cancellation online on the website at the Internet address https://www.erlebedasbad.de/de-de/pages/widerruf . If you use this online function, a confirmation of receipt will be sent to you immediately on a durable medium (e.g. by email) with information about the content of the cancellation declaration as well as the date and time of its receipt send.

In order to meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you do this Vertrag widerrufen, we will refund to you all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which the notification of your Revocation of this contract has been received by us. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods immediately and in any case no later than fourteen days from the day on which you inform us of your cancellation of this contract.

Returns can only be sent to the following address:
Treos GmbH (Warehouse - Steinberg), Landsberger Str. 80a, 45219 Essen, Germany.

The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods. The direct costs of returning goods that, due to their nature, cannot be returned to us normally by post (forwarding goods) are estimated at a maximum of around 89.90 euros for each such product.

You only have to pay for any loss in value of the goods if this loss in value is due to handling them that is not necessary to check the nature, properties and functionality of the goods.

General Notes

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods back to us carriage paid.
3) Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.